Overview of Schedule Express
Effective workforce management is critical in public safety — where understaffing, missed shifts, or scheduling errors can directly impact community safety. Yet most police, fire, EMS, 911 dispatch, and corrections agencies still rely on Excel spreadsheets, paper calendars, or generic scheduling tools that weren’t built for the demands of public safety operations.
Schedule Express is purpose-built public safety scheduling software designed by former first responders who lived these challenges firsthand. Our platform reduces the risks, costs, and complexities of workforce scheduling by automating exception handling, overtime management, and personnel request workflows — all while enforcing your agency’s unique policies, procedures, and union rules.
The result: fewer administrative headaches, better shift coverage, and a measurable return on investment that protects your budget and supports the well-being of your team.
We are former first responders. We are public safety experts. We are ScheduleExpress™.
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Victoria Goedjen
Training Specialist
5 years experience as a first responder.Working five years as a 911 telecommunicator, Victoria brings a broad set of experience working with rural agencies and served as the GIS liaison between her center and the county. At ScheduleExpress, Victoria leads, guides, and supports agencies in their transition to Schedule Express.
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Christine Zeno
Director of Consulting Services
24 years experience as a first responder.Christine worked as a police radio dispatcher, lead dispatcher, and master scheduling supervisor. She was a program manager for the San Diego Regional 3Cs project, connecting 26 EOCs and providing live helicopter downlink feeds. At ScheduleExpress™, Christine leads the support services team to serve our clients.
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Jennifer Bonilla
Support Services Manager
17 years experience as a first responder.Jennifer worked for five years as a telecommunicator, and for 12 years as a shift supervisor. She was a certified training officer, and specialized in urban mutual aid response plans for fire departments. At ScheduleExpress™, Jennifer leads and guides agencies in their transition to Schedule Express.
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Charleen Oliver
Customer Service
33 years experience as a first responder.Charleen worked for more than 30 years in a 911 center, including more than 20 years in supervision. She brings her experience in communications, personnel scheduling, training, and project management. At ScheduleExpress™, Charleen supports our partner agencies all over the country.
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Tim Ehlenfeldt
Quality Assurance
26 years experience as a first responder.Tim worked in a law enforcement dispatch center, as well as a consolidated 911 center. He was a certified training officer, shift supervisor, a training and quality assurance supervisor, and an EMT. At ScheduleExpress™, Tim ensures Schedule Express performs exactly as needed for our agency clients.
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St. Clair County, Michigan
The helpdesk platform is great. I can normally find any sort of resources I need on there and don’t have to actually submit a ticket. Any little quirks that I have found are nothing compared to the exquisite customer service I receive from the ScheduleExpress™ team any time an issue pops up.
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City of Houston, Texas
Schedule Express is very user-friendly and the ScheduleExpress™ team response time when needed is prompt. They have always worked with us to fit our scheduling needs, which are constantly changing. They can definitely support you with your scheduling needs, or create what is needed for your department.
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Montgomery County, Pennsylvania
Everything has gone great with Schedule Express here at Montgomery County. In fact, my director is so impressed with the efficiency and ease of use, he would like to move the entire Department of Public Safety to the system.
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City of Sanford, Maine
Schedule Express support services is always awesome when it comes to problem solving and troubleshooting! Everyone on the ScheduleExpress™ team has been excellent. We appreciate the great partnership we’ve had for the last 5 years.
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County of Santa Clara, California
Their knowledge of the system and personal experience with our customer needs is incredible. We have always been able to obtain fast support for any questions or issues we have. We greatly appreciate the people working for ScheduleExpress™ and what Schedule Express is able to do for us as a customer.
Discover the full impact Schedule Express and the SafeCities™ team can bring to your agency.