"The helpdesk platform is great. I can normally find any sort of resources I need on there and don’t have to actually submit a ticket. Any little quirks that I have found are nothing compared to the exquisite customer service I receive from the ScheduleExpress™ team any time an issue pops up."

— St. Clair County, Michigan

The County of Santa Clara - Schedule Express

"Their knowledge of the system and personal experience with our customer needs is incredible. We have always been able to obtain fast support for any questions or issues we have. We greatly appreciate the people working for ScheduleExpress™ and what Schedule Express is able to do for us as a customer."

— County of Santa Clara, California

"Schedule Express support services is always awesome when it comes to problem solving and troubleshooting! Everyone on the ScheduleExpress™ team has been excellent. We appreciate the great partnership we’ve had for the last 5 years."

— City of Sanford, Maine

"Everything has gone great with Schedule Express here at Montgomery County. In fact, my director is so impressed with the efficiency and ease of use, he would like to move the entire Department of Public Safety to the system."

— Montgomery County, Pennsylvania

"Schedule Express is very user-friendly and the ScheduleExpress™ team response time when needed is prompt. They have always worked with us to fit our scheduling needs, which are constantly changing. They can definitely support you with your scheduling needs, or create what is needed for your department."

— City of Houston, Texas

Partnering. Planning. Protecting.

Serving large and small agencies across the US — from rural townships to urban cities.

EXPLORE OUR WHITE PAPERS

In public safety, there are never enough resources — time, money, people. Too often, agencies are asked to do more while being given less. For more than 40 years, ScheduleExpress™ has been fueled by a team of individuals who share a passion to improve the lives of first responders. We know the job is hard. And ill-fitted tools shouldn’t make it harder. That’s why we created Schedule Express. But we also know you can’t take our word for it. So here are just a few success stories from the people who know us best: Our clients.

Jacob Adams

Jacob Adams
Chief of Staff, Seattle, WA 911 Center

“We’ve used Schedule Express for several years in the Seattle 911 center. The SE team has been exceptional in their willingness to work with us through our complicated work patterns and overtime rules. Their product has created a super easy to use platform for our employees and supervisors. Using Schedule Express has massively reduced time spent on scheduling by supervisors, which has resulted in a surplus of time to mentor and develop their teams. The mobile app is very popular with our staff to navigate their schedules, sign up for overtime, and see any trades, etc. I highly recommend Schedule Express to anyone interested in elevating your scheduling system to the next level!”

James Brown
Washington County Community Corrections, OR

“From our first introduction to Schedule Express and the staff at Safe Cities, our team was impressed with the ease of scheduling our staff. The professional support and training was some of the best our team has experienced on a software implementation that had to solve contract issues, policy issues and the usual issues of sick call outs, trade shifts and training. Schedule Express has been a dream for our organization. Scheduling up to 40 staff in a 24/7 facility tracking all the things has become easy. There was no issue that ScheduleExpress was unable to program, change, update or fix during our implementation and their follow up support is only a phone call away. We cannot recommend this solution enough and are happy to share our experience with any agency looking to solve scheduling.”

Success Stories

Law

Blaine, MN

Agency: Blaine Police Department – Blaine, MN

Personnel: 71 sworn officers

Hours saved: 1,882 annually

Dollars saved: $62,000 annually

Read Full Case Study

911

Syracuse, NY

Agency: Onondaga County Department of Emergency Communications

Personnel: 151 call-takers/dispatchers

Hours saved: 8,045.5 annually

Dollars saved: $242,960.39 annually

READ FULL CASE STUDY

911

Michigan State

Agency: Michigan State Police – Regional Communication Centers

Personnel: 90 call-takers/dispatchers

Hours saved: 1,868 annually

Dollars saved: $32,660 annually

READ FULL CASE STUDY

911, Law, Fire

California

Agency: Department of Public Safety

Personnel: 100

Hours saved: 3,016 annually

Dollars saved: $151,094.16 annually

READ FULL CASE STUDY

911

Escondido, CA

Agency: Escondido 911 Communications Center

Personnel: 31

Hours saved: 520 annually

Dollars saved: $17,004 annually

READ FULL CASE STUDY

White Papers

The True Cost of Free

One of the greatest opportunities to make the most significant impact in public safety operations lies with tools and procedures that are perceived to be free, but are often the most expensive of all. The data presented in this white paper comes from public safety agencies across the country who reported their results after transitioning to Schedule Express from their previous manual solutions.

DOWNLOAD WHITE PAPER

The Impact of Automated Scheduling

In all five agencies, the implementation of Schedule Express yielded an average time savings of 87% based on annual hours, and an average financial savings of 70.2% based on annual cost of labor. This condensed white paper highlights how the recovery of these costs, and the subsequent recovery of hours, represented the greatest opportunity to add to agency resources and effectively gain additional budget and employee headcount by making only a few high-impact adjustments.

DOWNLOAD WHITE PAPER
Schedule a demo today

Discover the full impact Schedule Express and the SafeCities™ team can bring to your agency.