Success Stories
Schedule Express supports agencies across the United States with scheduling tools built for the realities of public safety. Explore customer stories, measurable results, and practical resources that show how agencies are improving visibility, coordination, and workforce management.
Agencies are asked to do more with limited staffing, limited time, and constant operational demands. That is why scheduling cannot be treated like a side process. It needs to support real decision-making, real workforce activity, and real operational visibility. The feedback below reflects what customers experience after implementing Schedule Express in environments where staffing accuracy, responsiveness, and coordination matter every day.
“We’ve used Schedule Express for several years in the Seattle 911 center. The SE team has been exceptional in their willingness to work with us through our complicated work patterns and overtime rules. Their product has created a super-easy-to-use platform for our employees and supervisors. Using Schedule Express has massively reduced time spent on scheduling by supervisors, which has resulted in a surplus of time to mentor and develop their teams. The mobile app is very popular with our staff to navigate their schedules, sign up for overtime, and see any trades, etc. I highly recommend Schedule Express to anyone interested in elevating your scheduling system to the next level!”
“From our first introduction to Schedule Express and the staff at Safe Cities, our team was impressed with the ease of scheduling our staff. The professional support and training was some of the best our team has experienced on a software implementation that had to solve contract issues, policy issues and the usual issues of sick callouts, trade shifts and training. Schedule Express has been a dream for our organization. Scheduling up to 40 staff in a 24/7 facility tracking all the things has become easy. There was no issue that ScheduleExpress was unable to program, change, update or fix during our implementation and their follow-up support is only a phone call away. We cannot recommend this solution enough and are happy to share our experience with any agency looking to solve scheduling.”
Agency: Blaine Police Department—Blaine, MN
Personnel: 71 sworn officers
Hours saved: 1,882 annually
Dollars saved: $62,000 annually
Agency: Onondaga County Department of Emergency Communications
Personnel: 151 call-takers/dispatchers
Hours saved: 8,046 annually
Dollars saved: $242,960 annually
Agency: Michigan State Police—Regional Communication Centers
Personnel: 90 call-takers/dispatchers
Hours saved: 1,868 annually
Dollars saved: $32,660 annually
Agency: Department of Public Safety
Personnel: 100
Hours saved: 3,016 annually
Dollars saved: $151,094 annually
Agency: Escondido 911 Communications Center
Personnel: 31
Hours saved: 520 annually
Dollars saved: $17,004 annually
Explore practical resources on the operational and financial impact of scheduling decisions, including the hidden costs of manual processes and the value of more connected workforce management.
One of the greatest opportunities to make the most significant impact in public safety operations lies with tools and procedures that are perceived to be free, but are often the most expensive of all. The data presented in this white paper comes from public safety agencies across the country who reported their results after transitioning to Schedule Express from their previous manual solutions.
DOWNLOAD WHITE PAPER
In all five agencies, the implementation of Schedule Express yielded an average time savings of 87% based on annual hours, and an average financial savings of 70.2% based on annual cost of labor. This condensed white paper highlights how the recovery of these costs, and the subsequent recovery of hours, represented the greatest opportunity to add to agency resources and effectively gain additional budget and employee headcount by making only a few high-impact adjustments.
DOWNLOAD WHITE PAPERA 30-minute walkthrough. No pressure. Built around your agency.