The County of Santa Clara - Schedule Express

"Their knowledge of the system and personal experience with our customer needs is incredible. We have always been able to obtain fast support for any questions or issues we have. We greatly appreciate the people working for ScheduleExpress™ and what Schedule Express is able to do for us as a customer."

— County of Santa Clara, California

"Schedule Express support services is always awesome when it comes to problem solving and troubleshooting! Everyone on the ScheduleExpress™ team has been excellent. We appreciate the great partnership we’ve had for the last 5 years."

— City of Sanford, Maine

"The helpdesk platform is great. I can normally find any sort of resources I need on there and don’t have to actually submit a ticket. Any little quirks that I have found are nothing compared to the exquisite customer service I receive from the ScheduleExpress™ team any time an issue pops up."

— St. Clair County, Michigan

"Schedule Express is very user-friendly and the ScheduleExpress™ team response time when needed is prompt. They have always worked with us to fit our scheduling needs, which are constantly changing. They can definitely support you with your scheduling needs, or create what is needed for your department."

— City of Houston, Texas

"Everything has gone great with Schedule Express here at Montgomery County. In fact, my director is so impressed with the efficiency and ease of use, he would like to move the entire Department of Public Safety to the system."

— Montgomery County, Pennsylvania

Voices of ScheduleExpress

SHIFT TALK. REAL MOMENTS.


ScheduleExpress grows through the experiences of our community. Their moments, their insights, and their stories guide everything we build. This page is dedicated to them.

CUSTOMER TESTIMONIALS

Jacob Adams

Jacob Adams
Chief of Staff, Seattle, WA 911 Center

“We’ve used Schedule Express for several years in the Seattle 911 center. The SE team has been exceptional in their willingness to work with us through our complicated work patterns and overtime rules. Their product has created a super easy to use platform for our employees and supervisors. Using Schedule Express has massively reduced time spent on scheduling by supervisors, which has resulted in a surplus of time to mentor and develop their teams. The mobile app is very popular with our staff to navigate their schedules, sign up for overtime, and see any trades, etc. I highly recommend Schedule Express to anyone interested in elevating your scheduling system to the next level!”

James Brown
Washington County Community Corrections, OR

“From our first introduction to Schedule Express and the staff at Safe Cities, our team was impressed with the ease of scheduling our staff. The professional support and training was some of the best our team has experienced on a software implementation that had to solve contract issues, policy issues and the usual issues of sick call outs, trade shifts and training. Schedule Express has been a dream for our organization. Scheduling up to 40 staff in a 24/7 facility tracking all the things has become easy. There was no issue that ScheduleExpress was unable to program, change, update or fix during our implementation and their follow up support is only a phone call away. We cannot recommend this solution enough and are happy to share our experience with any agency looking to solve scheduling.”

Building ScheduleExpress

The People Behind ScheduleExpress

ScheduleExpress is built by people committed to making a meaningful difference in public safety.

Severt Dahl
Training Specialist

“What I enjoy about working at ScheduleExpress is being part of an amazing Support Team while continuing to support Public Safety Professionals who operate under constant pressure. As a former 911 Telecommunicator, I understand firsthand the stress, urgency, and responsibility that come with the role. That experience shaped my respect for the work and the people who do it every day. I valued my career in Public Safety, and I’m grateful that I can still contribute to that mission in a meaningful way.”

Victoria Goedjen
Support Services

“I love the sense of family I get from working with ScheduleExpress. We’re a small group that works well together and can lean on each other for help. This is so important to me after being part of public safety, because your co-workers are truly your second family and the people you spend the most time with during the day sometimes.”

Tim Ehlenfeldt
Quality Assurance

“My experience in public safety gave me firsthand insight into the scheduling challenges agencies face. Today, it’s rewarding to apply that knowledge to help make their lives easier. Being part of a small company adds to that sense of purpose; our work uniquely and directly impacts the communities we serve. “

Every story shared here reflects real operations, real people, and real outcomes.

This is what safer cities sound like.

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